Trevor Parke

Keeping up with the Changes

Many things have changed in the way that we have conducted business over the past few years.  Good or bad, most of us use the computer in our pocket or at home daily.  We can instantly gather information, communicate, or even pay our bills.  Modern technologies and trends have changed the way your electric cooperative serves your needs. 

Vigilante Electric has a website, social media pages, and electronic payment options.  These technologies have helped us get information about the membership, lower costs and increase efficiencies.  With the recent postage rate increase, we encourage our members to receive and pay their bill electronically.  We have information on our website about several of the web and mobile payment options.

Many of our members have taken advantage of these technologies, which have drastically reduced the number of office visits and phone calls.  The good news is that this has helped us control costs at the utility.  Effective July 1st our office will be open 8am-4pm Monday through Thursday and 8am-12pm on Friday.  To drop off a payment after-hours, we offer a drop box at all our locations.   If you have any questions or need help setting up electronic payments, do not hesitate to contact the office.

Vigilante Electric serves nine Montana counties and one Idaho county. We have 11,000 services and maintain 2,700 miles of line. Crews are dispatched from three locations: Dillon, Whitehall, and Townsend. With a vast service territory, communication to our crews during outages is very important. We use a regional call center to effectively handle our after-hours calls.

This service uses interactive voice response to direct the calls to correct individuals.  Callers have the option of reporting outages, making payments, checking balances, or talking to a live representative.   Soon we will be using this system during regular business hours, and it will direct you to the appropriate staff member to assist you.  

Trevor Parke

General Manager